Terms and conditions

Welcome to Filthy Britches Laundry! Please read these terms and conditions carefully before using our mobile laundry service. By using our service, you agree to be bound by these terms. 

Cancellation/Service Refusal

 

  • Same-Day Cancellation Fee: A $10 fee applies to cancellations made on the same day as scheduled pickup.

  • Service Cancellation by Us: If we must cancel for any reason, you will receive a full refund or the option to reschedule at your convenience.

    *Service Refusal

    We reserve the right to refuse service for any reason, including but not limited to unsafe pickup conditions, improperly bagged items, or repeated violations of these terms. 

Payment Terms/Additional Fees

  • Payment Due: Payment is required before or at the time of drop-off. We currently accept Cash, CashApp and Venmo.

  • Sanitization Fee: Applied to items with accidental contamination (urine or fecal stains), determined case by case.

  • Pet Hair Fee: An additional fee may apply for items with excessive pet hair requiring extra cleaning.

Laundry Handling

  • Damage Disclaimer: We are not responsible for:

    • Damage to garments. All garments will be inspected prior to washing. If we damage it, we will make it right.

    • Lost/missing garments. 

    • Stains that do not come out during washing. We do pre-treat at an additional charge.

    • Items left in pockets (e.g., pens, gum, receipts). We will check pockets prior to washing. Items will be returned to you in a ziploc bag.

  • Washing & Drying Standards:

    • All clothes are washed on cold using your desired detergent.

    • All clothes are dried on medium heat using your desired dryer sheet.

    • We use All free & clear, Gain, and Tide detergent. All free & clear, Gain, and Bounce dryer sheets.

    • If you request clothes to be hung, we charge $1.25 for each hanger, or you may provide a separate bag filled with hangers at pickup. 

      Hanger Service: Hung clothes will be returned in a plastic garment bag, unless otherwise discussed and agreed upon.

Pick Up & Drop Off 

  • Pickup Preparation:

    • Clothes must be placed on your porch in a bag, laundry basket, bin, etc. 

  • Return Packaging:

    • Clothes will be returned in a clear plastic bag, unless otherwise discussed

    • Customer Responsibility:

      • Please count your items before sending them to ensure you receive the correct number back.

    • Our Process:

      • We will conduct an inventory check upon inspection before washing.

      • However, we rely on your initial count to verify accuracy.

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Health & Safety

For health and safety reasons, we do not accept any items that are contaminated with or contain:

  • Blood

  • Vomit

  • Oil

  • Bugs (of any kind)

  • Chemicals

  • Hazardous Fluids or substances of any kind

  • Urine

  • Fecal Matter

     

    *Exceptions

     On a case-by-case basis, determined by severity and individual situation, we may accept items with accidental contamination (such as vomit,

    \urine or fecal stains) for an additional sanitization fee. This must be discussed and agreed upon in advance.

Changes to Services & Pricing

We reserve the right to modify services, pricing, and policies at any time. Any changes will be communicated clearly via our website or direct customer contact. Continued use of our service after updates constitutes acceptance of the revised terms.