Filthy Britches Laundry, LLC 

Service Area: Anne Arundel County, MD | Glen Burnie, MD 21061

(Last Updated 02/23/2026)

Service Description

Filthy Britches Laundry provides structured wash, fold, and delivery services for busy professionals and families within a 15-mile service radius of Glen Burnie, Maryland. Services are subject to scheduling availability and service area confirmation. Specialty handling (Gentle Care Service) is available for delicate or air-dry items.

Booking & Payment

• Bookings are confirmed once payment is received.

• Laundry is weighed; invoices are sent after calculation.

• Payment is required before processing begins.

• Accepted payment methods: Cash, CashApp, Credit/Debit, Venmo, Zelle.

• Service may be refused for unsafe conditions, improperly bagged items, or repeated policy violations.

Cancellations & Fees

• 24-hour notice required for cancellations/reschedules.

• Same-day cancellations: $10 fee.

• Missed pickups: $20 fee.

• Pickup Readiness Policy
  Please have laundry ready at the scheduled pickup time.
  • A $10 waiting fee applies if the driver waits up to 10 minutes.
  • After 10 minutes, the pickup will be marked as missed and a $20 missed pickup fee will apply.

• Late cancellations or missed pickups may not be refunded.

• Service Cancellation by Filthy Britches Laundry
  While we do our best to keep all scheduled services, there may be rare occasions when we must cancel or reschedule due to unforeseen circumstances such as equipment issues, illness, severe weather, or safety concerns.

  If we need to cancel a scheduled pickup or delivery:

  • Customers will be notified as soon as possible

  • No cancellation or service fees will be charged

  • The service will be rescheduled at the earliest available time

  • If applicable, any prepaid charges will be fully refunded or credited to the customer’s account

  We value your time and appreciate your understanding when unexpected situations arise.

Delivery & Storage

Delivery Timing & Storage Policy
Our standard turnaround time is 24–48 hours from pickup. Once an order is ready, delivery is scheduled for the next available delivery window.

If a customer requests delivery more than 2 days after the order is ready, the following will apply:

• A $5 per day storage fee will be added starting on day 3

• Orders will be held for a maximum of 7 days unless other arrangements are approved in advance

• After 7 days, additional fees may apply or the order may be considered abandoned in accordance with local regulations

We recommend scheduling delivery promptly to avoid additional charges and to ensure timely service for all customers.

Failed Delivery Policy

• Clients must confirm delivery instructions and ensure a secure drop-off location prior to scheduled delivery.

• If delivery cannot be completed due to lack of response, missing instructions, unsafe drop-off location, or unpaid invoice, a $20 redelivery fee will apply.

• Full payment (including any applicable redelivery fee) is required before rescheduling.

• Orders not paid or scheduled within 48 hours may incur a $5 per day storage fee.

Specialty & Add-On Services

• Gentle Care Service: $3 per item for delicate/air-dry items.

• Pet Hair Fee: Applied for excessive pet hair requiring extra cleaning.

• Sanitization Fee: Applied case-by-case for accidental contamination (urine, feces, vomit).

• Hanger Service: $0.50 per hanger

Customer Responsibilities

To ensure timely and high-quality service, customers agree to the following responsibilities:

Laundry Readiness

• Laundry must be bagged, secured, and ready at the scheduled pickup time.

• Bags must be safe for transport and clearly accessible at the pickup location.

Pockets & Item Inspection

• Customers are responsible for emptying all pockets prior to pick up.

• We are not responsible for damage caused by items left in pockets, including pens, electronics, or other objects.

Special Care Instructions

• Customers must identify items requiring special handling, including delicate fabrics, air-dry items, or items with specific washing instructions.

• Items not identified will be processed using standard wash-and-dry procedures.

Pre-Existing Conditions

• We are not responsible for pre-existing damage, excessive wear, fading, shrinkage, or items that do not respond to standard cleaning methods.

• Stains are treated to the best of our ability, but removal is not guaranteed.

Accurate Information

• Customers must provide accurate contact, address, and access information.

• Delays caused by incorrect or incomplete information are the customer’s responsibility.

Access & Safety

• Customers must ensure safe and unobstructed access to pickup and delivery locations.

• Pets should be secured and walkways cleared for driver safety.

Timely Communication

• Customers agree to respond promptly to messages related to scheduling, access, or order questions.

Payment Responsibility

• Customers are responsible for all applicable service fees, including mileage, waiting, storage, or missed pickup fees.

• Payment must be completed according to posted payment terms.

Prohibited Items

• Customers may not include hazardous, biohazardous, or heavily contaminated items unless approved in advance.

• We reserve the right to refuse service for unsafe or unsanitary items.

By scheduling service, customers acknowledge and agree to all service policies and customer responsibilities.

Liability

• Not responsible for pre-existing damage or items left in pockets.

• Damage caused by us will be remedied.

• Stains that do not come out after washing may require additional fees for extra treatment.

Health & Safety

We do not accept items contaminated with blood, vomit, oil, chemicals, hazardous fluids, bugs, urine, or feces.
Exceptions may be accepted with prior approval and a sanitization fee.

Gift Certificates

• No cash value, non-refundable, non-transferable (unless allowed).

• One per order; remaining balances carry over.

• Cannot be combined with other offers unless specified.

General Terms

• We reserve the right to modify services, pricing, and policies at any time.

• Continued use of our services constitutes acceptance of these terms.